We have a 30-day return policy, which means you have 30 days from the date of receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it. It should be unworn or unused, with tags intact, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return, please contact us at contact@mail.lovetoyvibe.com. If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send the package. Please note that we cannot accept items sent back to us without prior return authorization.

For any questions regarding returns, feel free to reach out to us at contact@mail.lovetoyvibe.com.

Cancellation:

You can cancel your order as long as the product has not been shipped or produced. If the cancellation is made before shipping, you will receive a full refund. However, once the product is shipped, we are unable to cancel the order.

Returns (if applicable):

If the return is initiated by the consumer, the consumer will be responsible for the shipping fee. The specific fee will depend on the chosen express company. However, if the return is due to our error or if the received goods are damaged or incorrect, the consumer will not be required to bear the shipping fee. There will be no restocking fee charged for the return of a product.

Refunds (if applicable):

Refunds will be processed once the returned item is approved or received. The refund will be automatically applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable):

If you haven't received your refund yet, please first check your bank account. Then, contact your credit card company, as there may be a processing delay before the refund is officially posted. If you have completed these steps and still haven't received your refund, please contact us at contact@mail.lovetoyvibe.com.

For the return address, please contact our customer service at contact@mail.lovetoyvibe.com.

Contact Information:

Email: contact@mail.lovetoyvibe.com

Company: LoveToyVibe Ltd.